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TERMS & CONDITIONS

PAYMENTS

Places are confirmed on receipt of full amount.
Places are for the named child on the dates booked; substitutions or transfers are not possible.
Full amount is due at the time of booking, or at one week prior to the sessions commencing.
Season sessions, one-off sessions and workshops will take place in nearly all weather conditions.
Participants must be dressed appropriately for the weather.
If you are experiencing financial difficulties and would like to discuss payment options in confidence. please contact us at hello@ongreenground.ie

CANCELLATIONS

Season sessions, one-off sessions and workshops may be cancelled by On Green Ground due to:

  • low number of applicants;
  • staffing issues;
  • dangerous weather conditions (ORANGE weather warning for winds at the Forest School site);
  • unanticipated changes to the Forest School site.

Where cancellations are made by On Green Ground more than 24hrs ahead of the start of the sessions, applicants will be informed by email.

Where cancellations are made by On Green Ground less than 24hrs ahead of the start of the sessions, applicants will be informed by phone or text, depending on their contact preferences.

REFUNDS

On Green Ground will offer a full refund, or the option of a rescheduled session, for a session/sessions if they are cancelled due to:

  • low applicant numbers for that particular course;
  • staffing issues.

On Green Ground will offer a full refund or the option of a rescheduled session if a session, having commenced, is discontinued due to:

  • staffing issues;
  • unprecedented issues on site.

On Green Ground cannot offer a refund for a missed session/sessions:

  • in the case of a child’s absence (planned or unplanned);
  • in the case of a child choosing to discontinue the sessions;
  • in the case of exclusion of a child due to extreme behaviour issues;
  • in the case of cancellation due to extreme weather conditions/weather warnings (ORANGE weather warning for winds at the Forest School site); in this case a rescheduled session may be offered.

Exceptions/partial refunds may be made in exceptional circumstances, on a case-by-case basis and at the discretion of On Green Ground.